Family & Friends Railcard

Digital Railcards which allow you to purchase discounted tickets for eligible train services. Digital Railcards can be used to save money on tickets. We welcome the use of eligible digital Railcards when you are buying your train tickets with us. These can be applied to your purchase within our booking service. There are a number of digital Railcards that you can use in Great Britain.

Once you've purchased a Railcard using the TrainPal app, tap "Download" to store your Railcard on your device. After applying your Railcard to a booking, sign in to your account and show your Railcard to the train conductor when asked. If you purchased a Railcard from another platform, carry it with you and show it when asked.

In the unfortunate scenario where you lose your device, you can simply download your digital Railcard to a new device.

It's super easy! If your Railcard is expiring in the next 30 Days, or has already expired you will see a button to "Renew" in TrainPal APP. Click on "Renew" and follow the steps, you can renew your Railcard with a couple of clicks. You won't need to type in your ID number or upload your photo again ( except for Two Together Railcard holder want to change the second card holder).

Regardless of whether your Railcard was purchased from TrainPal or another platform, you can add it when searching for tickets.

No. Unfortunately, once a railcard has been issued it is non-refundable.

If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you.
During this period, your Railcard will no longer be valid for travel.
If your Railcard has been blocked, you will need to contact us so that we can better understand the activity that has caused your Railcard to be blocked.
Please follow these four easy steps:
Step 1: Login to our app
Step 2: Find your blocked Railcard.
Step 3: Select ‘Contact us’.
Step 4: Describe your circumstances and submit.

Senior/Network/Family Railcards: You can renew your Railcard if the card status is Action or Expired.
16-17 Saver: If you are still 17, you can renew your 16-17 Saver online. Your 16-17 Saver will be valid up until the day before your 18th birthday.However, if you are approaching your 18th birthday, then you may want to consider purchasing the 16-25 Railcard as it may provide you discounts for a longer period.
16-25 Railcard: You can renew your Railcard if the valid date of your current card is before your 26th Birthday. If you are not aged 16-25 currently, you are not eligible to renew 16-25 Railcard. However, you can consider phurchase a 26-30 Railcards.
26-31 Railcard: You can renew your Railcard if the valid date of your current card is before your 31th Birthday. If you are not aged 26-31 currently,you are not eligible to renew 26-30 Railcard. However, you can consider phurchase Two Together, Family or Network Railcards.